PinPlan International Phone Cards offer an easy, inexpensive way to make long distance calls

Buy your Prepaid Calling Card securely and use it instantly.

Help and Frequently Asked Questions...

This page has been compiled to contain answers to frequently asked questions by our valued customers. Please read through the highlighted titles and see if you can get answers to your questions. If you still need assistance, feel free to contact our Technical Support Team at help@pinsupport.com or call us toll-free 1-888-697-4696 seven days a week from 9am to 6pm, PST.


List of Caling Cards

           

Back ↑ I'm having difficulty Logging-in. Why?

  • If you are currently logged-in to HotMail or Yahoo, please log out and close all browser windows (your Internet Explorer or Netscape). Then re-visit www.pinplan.com and try logging-in again.
  • Make sure you are entering your email addres and password correctly. Copy & paste your username & password from your welcome e-mail instead of manually typing it in.
  • If you are using Netscape, try using Internet Explorer (or vise-versa).
  • If you are using an older version browser, try installing the latest browser.
  • Set you browser Preferences back to Default : Tools > Internet Options, click on the Advanced tab, then click on Restore Defaults.
  • Restart your computer and try again.

Back ↑ Where is the Phone Card I just purchased?

To retrieve your Instant PINS, log-in to your account by visiting My Account. You will need your e-mail address and password provided to you by e-mail.

Back ↑ Will you send my PIN by e-mail?

For security reasons, your PIN numbers will not be sent to you via e-mail. To retrieve your PINS, log-in to your account by visiting My Account. You will need your e-mail address and password to Log-in.

Back ↑ My order is 'Pending'. What does that mean?

For security reasons, we require that your first purchase with PinPlan be confirmed via telephone before your first phone card PIN is released to you. This process is very quick and is required only on your first purchase. All future purchases will be INSTANTLY POSTED on My Account. If you are physically at a phone number other than the one you provided us, please contact us at help@pinsupport.com or call our support team at 1-888-697-4696.

Back ↑ Can you mail me my Phone Card?

No. Instant PINS purchased on PinPlan do not have actual printed cards associated with them. You can access your Phone Cards on-line by visiting My Account.

Back ↑ How do I use my Phone Card?

  1. Dial the toll free access number of your card (found in My Account)
  2. When prompted, enter your PIN number or authorization code
  3. When prompted, dial the destination number
  • For US calls 1 + Area Code + Number.
  • International calls 011 + Country Code + City Code + Number.

Back ↑ How do I buy a Phone Card?

You can purchase Phone Cards on-line using a major credit card. To find the calling card that best fits your needs, try Advanced Search.

Back ↑ Do I get my Phone Card instantly?

Yes. For security reasons, we require that your first purchase with PinPlan be confirmed via telephone before your first phone card PIN is released to you. This process is very quick and is required only on your first purchase. All future purchases will be INSTANTLY POSTED on My Account.

Back ↑ Are PinPlan phone cards rechargeable?

Yes. A Five Star rated phone card, The Rechargeable Plan is the ultimate Domestic and International calling plan. Purchase the initial PIN and you will then be able to add more time to your PIN (recharge your PIN) in $10, $20 and $50 denominations.

  • Add more time and keep the same PIN number!
  • There are no connection fees, and no service fees.
  • Calls are billed (rounded) in 1 minute increments.
  • View detailed call real-time call records online.
  • An initial expiration date of 1 year. With every recharge, the expiration date will automatically be extended for another 1 year.

Back ↑ When does my phone card expire?

Non-Rechargeable Plans usually expire in 180 days and are non-renewable. Rechargeable Plans usually expire in 1 year and can be renewed with every recharge. Specific expiration information is posted on every phone card page.

Back ↑ What denomination Phone Cards are available?

Cards are available in denominations of $10, $20 & $50. Please see individual Phone Card pages for additional information.

Back ↑ Do rates vary based on the time of day?

No. PinPlan Phone Cards offer the same low rates, 24 hours a day, 7 days a week.

Back ↑ What is your return policy?

All sales are final.

Back ↑ Can I resell your Phone Cards?

Yes. If you are a wholesaler and would like to purchase larger amounts of Phone Cards, send an e-mail to sales@pinplan.com or call us Toll-Free at 1-888-697-4696.


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Need Assistance?

Our professionally trained customer service representatives are here to assist you with all your telecommunications needs:

  • By Phone: Toll-free 1-888-697-4696
  • By Email: help@pinsupport.com
  • Hours: 9:00 am to 6:00 pm PST, 7 days a week.